Unified Inbox
Every Message in One Place
Engage with leads from your Website, SMS Text, Email, Facebook, Instagram, and Google My Business—all in one place. Connect with leads and customers through texting, live chat, and bulk messaging. One powerful SMS platform for your entire company.
Respond faster with two-way texting and manage all your conversations effortlessly. Track, manage, and text your leads on the go with our mobile app!
Webchat, Facebook & Google My Business Integration
Turn Chats Into Revenue
Turn website and social media visitors into customers. Engage instantly with live chat or save time with AI-powered auto-responses.
Interact With Your Leads On The Go
With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere securely.
All Interactions in One Place
Never miss another chat, review, survey or referral. Now every customer interaction lives in a single place, right in your inbox — ready for you to respond to seamlessly.
Engage callers immediately with auto-missed call text back parameters to keep the conversation alive so you never lose business because you were unavailable.
“70% of customers prefer to message with businesses”— The Washington Post
Your business wins when you interact with customers
Higher Conversion
Reviews requested via text message vs reviews requested via email demonstrate significant algorithmic conversion success.
of messages are read
Texts have a 99% open rate. 95% of those text messages are read within 5 minutes of delivery execution loops.
faster than calling
Text messaging is the clear, modern operational standard for quick and easy enterprise client communication channels.
Awesome Words From Clients
Optimized Business Systems' unified inbox helps clients get to leads quicker so they don't lose business.
"Clients used to message me on several platforms and it wasn't uncommon for me to go weeks before seeing their messages. Now I see them instantly, in the same message thread, so I'm able to serve my clients quicker, and better."
"Optimized Business Systems helps me never miss another chat conversation with potential leads. It used to be a hassle finding customer's messages, now it's easy and they're all in one place."